Your Employee Assistance Program (EAP), provided through EmployeeConnect in partnership with Lincoln Financial, offers confidential support for you and your household members. It is available 24/7 at no cost and provides help with personal, family, emotional, legal, and financial challenges.
How to Access the EAP Online
Lincoln Financial’s EAP is accessed through the GuidanceResources platform.
Website Login
Go to: www.guidanceresources.com
Once logged in, you can:
- Chat with EAP specialists
- View articles, videos, and self‑help tools
- Locate providers
- Access legal/financial resources
How to Access the EAP by Phone
You may speak directly with a master’s‑level consultant anytime.
24/7 EAP Phone Number: 888‑628‑4824
Phone services include:
- Immediate emotional support
- Referrals to counselors
- Crisis support
- Work‑life assistance
Who Is Eligible?
The EAP is available to:
- All employees
- Household members
- Dependents (including minors not living at home)
There is no cost for EAP services.
What the EAP Can Help With
Lincoln Financial’s EAP provides support for a wide range of concerns, including:
- Stress, anxiety, or depression
- Marital/relationship or family issues
- Substance use
- Grief and loss
- Financial concerns (budgeting, debt, credit)
- Legal issues (wills, landlord matters, custody, divorce)
- Work‑life needs (childcare, eldercare, housing, pet care, contractors)
Counseling Sessions Included
Your EAP offers:
- Up to five sessions per topic, per person, per year with a local counselor
- Sessions available in‑person, by phone, or via telehealth
These sessions are confidential and not shared with the employer.
Confidentiality
All EAP services are confidential. No information is shared with your employer unless you provide written permission.
