Skip to Main Content

Knowledge base

Knowledge Base
Knowledge Base - Junk Email Settings in Outlook
by Monica Brainard
03/12/2010 (Software)


Change the level of junk e-mail protection
1. On the Tools menu, click Options to open the Options dialog box.

2. On the Preferences tab of the Options dialog box, under E-mail, click Junk E-mail to open the Junk E-mail Options dialog box.

3. Select the level of protection that you want:

"No Automatic Filtering"    Although this turns off the automatic Junk E-mail Filter, Outlook continues to evaluate messages by using the domain names and e-mail addresses in your Blocked Senders List, and also continues to move messages from blocked senders to the Junk E-mail folder.

"Low"   If you don't receive many junk e-mail messages, or want to filter out only the messages that are most obviously junk, select this option.

"High"   If you receive lots of junk e-mail messages, but do not want to restrict the messages that you see to those from senders on your safe lists, select this option. However, you should periodically review messages moved to the Junk E-mail folder, because some legitimate messages might also end up there.

"Safe Lists Only"   If you receive lots of e-mail messages, you can select this option. Any e-mail message that is sent neither from someone on your Safe Senders List nor to a mailing list on your Safe Recipients List, will be treated as junk.

**Note   Changing the level of protection affects only those mail accounts that deliver and save e-mail messages to your computer. This includes all e-mail accounts that use a Personal Folders file (.pst), including POP3 and IMAP, and Microsoft Exchange accounts that are configured to use Cached Exchange Mode, which use an Offline Folders file (.ost).