|
Hardware |
| Recycle Program |
|
|
Read about the success of IT Services department and the Wabash Environmental Concerns Committee's last Community Computer Recycle Day on our Tech Notes blog.
Tentatively, we are looking at October 11, 2008 for our next community computer recycle day.
We will send out an email to the campus announcing the date, time, and place. |
|
Hardware - Printers |
| Admissions DA500 Envelope Printer Memory Error |
|
Dave told me that when we receive the Memory Error turn off/on error message to turn off the printer. Next, press the blue test envelope button while I turn on the machine. It will prompt me how to clear the memory from the machine. The process takes several times of turning off and on the machine while pressing the blue test envelope button all the time. He cleared it, so we didn't complete this procedure together. He just told me how to do it. I'll look in the instruction manual to see if it gives instructions, too.
Pam
|
| Certain Fonts will not print on the Canon Copier |
|
|
1. Press the Start button, go to Settings, and select Printers
and Faxes
2. Right click on your Canon printer and select Printing Preferences
3. Choose the Quality tab at the top
4. Click on the Details button on the right side
5. Choose the Misc tab
6. Select Download as Bit Image instead of Download as True Type
7. Click OK and then the Apply button on the next screen
8. You can now close any open windows
|
| Color Printers locations on campus |
|
|
The Media Center in Lily Library has an awesome color printer. http://www.wabash.edu/technology/mediacenter
Also, there is a color printer located in the Chapel (basement). |
| Installing Baxter Canon Copier - Intel Computers |
|
REQUIRES STUFFIT EXPANDER AND COMPUTER RESTART
1:
Go to Canon website: http://www.usa.canon.com/html/download/im5565.html
Select "iR-PSv1.60MacOSX.hqx" to download
Open the file using StuffIt Expander
In the unarchived folder, open "PS Installer"
--OR--
CALEB.PUBLIC > Print Drivers > Canon Copiers > MAC IR5570 > Archive > PS Installer
2:
Follow instructions to install PS Installer, and restart
3:
Open Printer Setup Utility (Applications/Utilities/)
Click "Add"
Select "IP Printer" tab at top-left
Protocol: "Line Printer Daemon - LPD
Address: 161.32.43.10
Queue: lp (lower-case "LP")
Name: (leave as default)
Location: (leave as default)
Print Using: "Canon" > "iR5570/iR6570 CanonPS"
After a successful test page, you can go back and edit the Name and Location.
|
|
Software |
| My Google calendar is not showing future events |
|
|
Here is a link (thank you, Stephanie) from Google Calendar that might help with your issue:
Link http://www.google.com/support/calendar/bin/answer.py?answer=59820&topic=8580
We're currently investigating reports from users who are unable to view some of their events after logging in to Google Calendar. If you're also experiencing this issue, please be assured that the events are still in your Google Calendar service (unless you've knowingly deleted the events from your calendar).
While we investigate the cause of this issue, we recommend disabling Google Calendar's Weather feature to see if you're able to view your events. Please follow these steps to disable the Weather feature:
1. Click "Settings" at the top of any Google Calendar page. 2. Select the "General" tab if it isn't selected already. 3. Under "Show weather based on my location," please select "Do not show weather." 4. Click "Save." 5. Sign out of Google Calendar. 6. Log in to Google Calendar again.
If you don't have the Weather feature enabled in your calendar and your default view is set to the "Day" view, please change your default calendar view to something other than the "Day" view to see if it resolves the problem. To do so, simply follow these instructions:
1. Go to "Settings." 2. Select the "General" tab. 3. In the "Default view" section, select the desired view from the drop-down menu. 4. Click "Save." 5. Sign out of Google Calendar. 6. Log in to Google Calendar again.
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| Opening Office 2007 files |
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|
From the Help Desk: Opening Office 2007 Files
by Brad Weaver
October 4, 2007
For the first time in many years, Microsoft changed the default file format in the newest version of Microsoft Office: Office 2007. While this change has many long-term benefits, in the short term it creates some issues with opening these files in older version of Office.
It's easy to identify a file created in Office 2007: the extension has changed slightly, in most cases with an 'x' at the end. For example, Word 2007 files end in .docx, Excel files .xlsx, and PowerPoint .pptx. However, if a document contains macros, the extension is .docm, .xlsm, or .pptm. There are a few other variations; a complete list is available on Microsoft's web site.
At Wabash, Windows computers in computer labs, classrooms, and offices all run Office 2003. In order to open an Office 2007 document in Office 2003, you must first install the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats. This is available as a free download from Microsoft. Instructions for installing the update are available here.
Note the Compatibility Pack is already installed on computers in labs and classrooms. You will only need to install this yourself on office computer personal computer.
MacOS users running Office 2004 for Mac need to install the Microsoft Office Open XML File Format Converter for Mac. Instructions for installing this program are available here.
|
| Transfer iTunes Music to New Computer |
|
All iTunes users will need to back up their music. You will need to deauthorize your
computer if you have purchased any media from iTunes Store. Here are two documents
that will guide you through a migration of your iTunes music:
Backing up your music:
http://docs.info.apple.com/article.html?artnum=300173
Deauthorizing your old computer and authorizing your new one:
http://docs.info.apple.com/article.html?artnum=93014
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| What do I do if I need additional software |
|
|
Contact IT Services, and they will assist you in getting the software selected and installed on your work computer. Please email helpdesk@wabash.edu |
|
Software - Windows OS |
| Daylight Savings Time Update for Windows |
|
|
NOTE: The steps below are for updating office computers that are on the Wabash network. If you are a student, faculty, or staff member and would like to update your personally-owned computer, connect to http://www.microsoft.com/DST2007/ and follow the instructions for 'home user' to ensure you install the correct operating system patch.
Perform the steps below to update the Daylight Savings Time on your Wabash office computer running Windows XP.
1. Log on to the Wabash Network
2. Double click the My Computer icon on your desktop
3. Double click the R (public on caleb) drive
4. Double click the Support Files folder
5. Double click the Daylight Savings Time update file
6. Follow the instructions to update your computer
7. You are finished once you get the message that your update was successful
** You may get an error message saying "Update cannot be installed as a newer or same timezone update has already been installed on the system"
If you get this error, it means the update has already been installed. You will not need to do anything further.
If you have any problems or questions, please contact the Help Desk (helpdesk@wabash.edu, x6400). |
| DST - Windows 2000 OS |
|
Windows 2000
According to the Microsoft DST web site, Windows 2000 has passed the end of Mainstream Support. Customers with Extended Hotfix Support can get a Windows 2000 Hotfix from Microsoft. Customers without Extended Hotfix Support can also contact Microsoft to purchase a Hotfix.
Microsoft also provides tools for Windows 2000 users (via Windows Resource Kits) that can modify timezone DST rules. The two common tools available are tzedit.exe and timezone.exe. For the reasons explained above, the use of the timezone.exe tool should be avoided. Instead, the following options is recommended:
Changing the clock times manually.
Adjust the system clock manually four times each year:
- In mid-March, when the new rules start, set forward the clock by one hour.
- In early-April, when the old rule would have started DST, the clock will need to be set back one hour. This is necessary because the change will already have been made manually three weeks earlier, so the change programmed for April must be cancelled.
- In late-October, cancel the programmed clock adjustment by setting the clock forward one hour ( DST now runs for an additional week)
- Finally, in early November when DST now ends, set the clock back one hour.
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| How do I synchronize my Network and Windows passwords |
|
- At the first login screen, enter your user name and your new password, click OK
- At the second login screen, enter your user name and your old password. Click to place a check mark in the box next to “Change your windows password to match your Novell password after a successful login”, click OK
|
| How to change the time zone on your PC |
|
|
Indiana has recently adopted Daylight Savings Time. Most of the state (including Crawfordsville) is in the eastern time zone; Wabash will now be on the same time as New York year-round. Most Wabash computers (and faculty/staff/student computers) will need to have their time zone reset from "Indiana Time" to Eastern time. To make this change, do the following:
1. Click on the start button
2. Go to settings, and select Control Panel (on some computers you can access the Control Panel without first going to Settings)
3. Double click on “Date and Time”
4. Click on the Time Zone tab at the top
5. Click the drop down arrow and select “Eastern Time (US & Canada)”
6. Make sure the box next to “Automatically adjust clock for daylight savings changes” has a check mark in it
7. Click the Apply button
8. Click on the Date & Time tab at the top
9. Correct the current date and time if necessary. You can get the current time in Crawfordsville by going to www.time.gov
10. Click OK
|
| I changed my email password, and now I can’t log in to my computer |
|
- At the first login screen, enter your user name and your new password, click OK
- At the second login screen, enter your user name and your old password. Click to place a check mark in the box next to “Change your windows password to match your Novell password after a successful login”, click OK
|
| Safe Mode |
|
|
If you need to reboot your computer in Safe Mode, click F8 as the Dell window is opening. |
| Using Merge field switches to format data in WORD |
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When locating merge field on WORD documents, the HS GPA and decile fields (in Admissions merges) print several decimals. To resolve this problem I use the following field switches:
\# #.### on the GPA field and \# ##.### on the decile field
==========================================================
This behavior occurs because the data is displayed in its native, stored format in Access or Excel. To format merged data, you must format the merge fields in the main document. If you format the data in the data source, the formatting is not retained when you merge the data into the main document.
To work around this problem, use one of the following methods.
In Microsoft WordUse a switch to format the results of the MERGEFIELD. To do this, use one of the following methods. Note To view the field codes in Microsoft Word, press ALT+F9.
Method 1: Use the Numeric Picture SwitchInclude a numeric picture switch (\#) similar to one of the following examples: In a currency field, use a Numeric Picture switch similar to:
{MERGEFIELD number \# $####,0.0} Note The {MERGEFIELD number \# $####,0.0 } string works for Microsoft SQL Server 6 as well. In a telephone field, use a Numeric Picture switch similar to:
{MERGEFIELD phone \# ###'-'###'-'####} Note The hyphen inside the mergefield is in single quotation marks. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
121938 (http://support.microsoft.com/kb/121938/) Hyphens don't display correctly with numeric picture switch
Method 2: Use the Date-Time Picture SwitchInclude a date-time picture switch (\@) in the Date field, so that the Date field looks like this:
{MERGEFIELD date \@ "MMMM d, yyyy"} Note The picture switch is case-sensitive. Additionally, you must use quotation marks around the picture string. |
| Why do I get two login screens on my computer |
|
|
This happens when your Network password, and your Windows password are different. Follow these steps to synchronize the passwords:
- At the first login screen, enter your user name and your new password, click OK
- At the second login screen, enter your user name and your old password. Click to place a check mark in the box next to “Change your windows password to match your Novell password after a successful login”, click OK
|
|
Software - Datatel |
| Datatel "application is forced to exit" error message |
|
|
PROBLEM:
User is trying to login to a UI Datatel session and they get a message
that says "Your connection to the host has dropped. The
application is forced to exit."
SOLUTION:
User did not select a Database that they have access to in the login
box. If they are a Benefactor user, they should select "benlive51" (or
"bentest51" for the Benefactor test account). If they are a Colleague
user, they should select "coll18-live" (or "coll18-test" for the
Colleague test environment).
|
| Datatel FTP Error Message Box |
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|
PROBLEM:
Just thought I would let you know that every time I use the Datatel FTP
I get the following errors.
Error Running Script Command – Title on message box
Error: 6132 Invalid Script File Name
Another message box
Coral File Dow… - Title on message box
SOLUTION:
This is a Datatel error that we cannot fix at this time. User should
click on IGNORE in the "Error running Script Command box" and then
just close the other Message Box (it's a green box" labled "Coral
File Down...)
|
| Datatel users - first time login issue |
|
|
If Datatel users who get new computers call the help desk, saying that when they log in to Datatel, they don't see the normal stuff, it is because the first time they log in, it leaves them in the UT application. They need to go to the "Apps" drop-down menu, and choose the correct application. Maintenance choose CF; Admissions choose FA; Advancement choose FR; Registrar & Athletics choose ST. For the people in the Business Office, it's either ST or CF. |
| How do I change my Datatel password? |
|
|
To change your Datatel password, access the XPWD menu option on the XUTL
menu or by entering XPWD in the Quick Access box in UI You will be
prompted for your current login password and then for new password.
Remember that your password is case-sensitive and must contain a number
in the first 6 characters.
|
| How to find students coded "A" on ARAC but are not pre/registered |
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|
To find students that are coded "Active" on ARAC but are not registered/pre-registerd for term specified in selection (change the term to meet your needs): ================================================================== SELECT PERSON.AR WITH PAR.MISC1 LIKE A... SAVING UNIQUE @ID SELECT STUDENTS SELECT STUDENTS WITH EVERY W04.STU.TERMSTAT NE '06/SP*P' SELECT STUDENTS WITH EVERY W04.STU.TERMSTAT NE '06/SP*R' LIST STUDENTS STU.NAME STU.CLASS BY STU.LAST.NAME
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| How to move an employee from incorrect CORP id to another |
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This example explains how to move employees from once corporation id to another when they have been added incorrectly. This example uses id C0172336 as the incorrect id and C011613 as the correct id.
- First, go to EMP screen and call up the person and enter former corp id 172336 as if you were employing them, then go to field 19 and enter status of CO, then UPDATE.
- Call the person back up on EMP and enter the correct id 11613. You will be taken to an address resolution screen. You may notice several addresses, if you find one that corresponds with the person you are "employing" then you can pick it, otherwise, just pick the first address. When you are taken back to the EMP screen, you can type in their Title if known, then UPDATE. You may be prompted "Is this a job change?" Answer No.
The person will now be employed by id 11613 and removed from 172336. If the person was a former employee on the incorrect ID, jroceed with the following steps:
- Call the person up on EMP. if you get an address resolution screen, pick the one that corresponds to the correct position.
- If you know their ending date of employment, enter it in field 18 and the status should change to 'F'ormer., then UPDATE
- If you don't know their ending date of employment just go to field 19 and enter F , then UPDATE
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| Print Now icon not showing |
|
|
If the PN (Print Now) icon does not show up on the Start up menu, you may locate it through > Start > Programs > Datatel > PN.
If it gets hidden behind your Datatel screen, you may select Alt - Print Screen to bring your print options to the foreground. |
| Where are Major Prospect tracks setup? |
|
|
Question: Where are new tracks for Major Prospects setup?
Answer: Tracks are actually considered to be "Areas of Giving" and are
defined on the AGD screen (found under PD - PVM menus) Data is stored
in the DIVISIONS file.
Tracks are added to donors on the MPT screen.
|
|
Software - Mac Misc |
| ** Daylight Savings Time Update 2007 ** |
|
Computers that have recently installed all software updates should already have the
Daylight Savings Time update. If you do not regularly run software updates or if you want
to be sure you have installed the correct update, follow the instructions below to run
software updates and install the new Daylight Savings Time settings:
(NOTE: You may have to restart after installing updates. Save and close all working
files before you begin updating your computer.)
1. Click on the blue apple at the top-left of the screen.
2. Select "Software Update".
3. Make sure all available boxes are checked, and then click "Install". Installation may not
be complete until you restart.
If you do not see the Daylight Savings Time update in the list of available updates, your
computer has already installed it.
If you have any questions or need further assistance, please contact the Help Desk at
helpdesk@wabash.edu or 765-361-6400.
|
| Apple Mail (Mac OS X) mail |
|
|
01. Start Apple Mail application.
02. Click on the Mail menu at the top, and select Preferences…
03. Click on the “Accounts” tab on the top.
04. Change the Incoming Mail Server to: mail.wabash.edu
05. "Server Settings..."button towards the bottom.
06. Change the Outgoing Mail Server to: smtp.wabash.edu
07. Click the "Done" button towards the bottom
08. Click on the "Advanced" tab on the top. <<< NEW
09. Change "IMAP Path Prefix" to a blank line.
10. Close the "Accounts" window
11. Restart Mail.
|
| How do I capture part of the screen? |
|
|
Hold down the Apple and Shift keys, then press 4.
This changes your pointer to a target.
Draw a box around the portion of the screen you want to capture. When
you let go of the mouse button a file will automatically be generated on
the Desktop called Picture 1.
This file can be opened in any photo editing program, added to Word
documents, etc.
|
| How to change your Time Zone on your Mac. |
|
|
Indiana has recently adopted Daylight Savings Time. Most of the state (including
Crawfordsville) is in the eastern time zone; Wabash will now be on the same time as New
York year-round. Most Wabash computers (and faculty/staff/student computers) will need
to have their time zone reset from "Indiana Time" to Eastern time. To make this change,
do the following:
1. Open the System Preferences. Go to the Blue Apple on the top left of the screen, click
and select "System Preferences".
2. Click on “Date & Time” under the system settings.
3. Under the "Date & Time" heading select a city that observes daylight savings time such
as New York City.
4. Excit the System Preferences. |
| Prepare mac mail attachment for pc recipient |
|
|
Mail
Edit
Attach "Always send Windows friendly attachment."
|
|
Software - Windows Misc |
| Alpha sort a list in Word |
|
|
To sort a long list in Word:
First make the list bulleted. Then, highlight the list, go to Tables, Sort, by "paragraph" and "text," and then click OK, the list will then be alpha ordered. MB |
| Cancel Acrobat Running Key Server Pop-up |
|
|
You can use these procedures at any time to kill the Keyserver error message.
Press the Ctrl-Alt-Delete keys down at the same time Click on Task List Click on the Processes tab Under Image Name, click on Acrobat.exe, and then click the End Process button Click Yes at the Task Manager Warning message |
| Dell laptop and Publisher -Video Driver Update |
|
|
If, while in Publisher, you find that inserted graphics are not visible in the design view, you may need to update the video driver. Mike has placed the update on the network.
Please go to R:\Support Files\Viedo for D610.EXE, open and continue with the update.
Thank you, MB |
| Excel - Data analysis |
|
|
EXCEL - If there is a data analysis tool that you need but is not immediately found on the lab computers, the add-ins can be accessed by opening Excel, then going to Tools - Add-ins - Analysis Tool Pack. This allows you to use the "Data Analysis" tool. |
| How can I view Microsoft Office 2007 documents using my Office 2003 programs? |
|
|
Follow these instructions to install the Microsoft Office 2007 Compatibility Patch for Windows:
1. Log on to the Wabash Network
2. Double click the My Computer icon on your desktop
3. Double click the R (public on caleb) drive
4. Double click the Support Files folder
5. Double click the Office 2003 extension patch file
6. Follow the instructions to update your computer
7. You are finished once you get the message that your update was successful
** If you are not connected to the Wabash network, you can download the patch from here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=941B3470-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en |
| How to print "green bar" reports from Excel. |
|
|
The following is taken from http://www.cpearson.com/excel/banding.htm
In Excel97 and later versions, you can use the Conditional Formatting tool to create color bands in your rows, so that it appears as accounting ledger sheets or computer "green bar" paper. The advantage of using Conditional Formatting to change the colors, rather than manually shading the cells, is that the colors will not get moved when you sort the worksheet or when you insert or delete rows. For more information about Conditional Formatting, click here. Odd And Even Banding The left image shows what is called "odd banding". This means that the odd bands are colored and the even bands are left plain. Here, bands 1, 3, and 5 are colored in light blue, and the even bands, 2, 4, and 6 are left plain.
Similarly, the right image shows what is called "even banding". This means that the even bands, 2, 4, and 6 are colored, while the odd bands, 1, 3, and 5, are left plain.
Note that "odd" and "even" refer to the groups of rows, not the number of rows in each band, and not the the row numbers.
Formulas For Color Banding The formulas for odd banding and even banding are very similar. For odd banding, use the formula
=MOD(ROW()-Rw,N*2)+1<=N
where Rw is the first row number that is to be formatted, and N is the number of rows in each color band. In the example shown on the left above, Rw is 8, and N is 3.
For even banding, use the formula
=MOD(ROW()-Rw,N*2)+1>N
where Rw is the first row number that is to be formatted, and N is the number of rows in each color band. In the example shown on the right above, Rw is 8, and N is 3.
To use these formulas in Conditional Formatting, select the cells that you want to format. Then, go to the Format menu, and choose Conditional Formatting. In this dialog, change "Cell Value Is" to "Formula Is", and enter one of the formulas above. In both formulas, you can either put it literal values for Rw and N, or you can create defined names and store the value there. An advantage to using defined names is that you can change to band height very easily. To shade alternate rows, simply change N to 1. To shade in bands of 5, change N to 5.
And because the Conditional Formatting formulas are not moved with the cells when you sort a range, the bands will remain intact after the sort. |
| Insert video into PowerPoint |
|
|
Insert video file into PowerPoint presentation:
Movie or animatied GIF:
On the Insert menu, point to Movies and Sounds, click Movie from File, locate the folder that contains the file you want, and then double-click the file.
Note A movie or .gif file that you've added to Clip Organizer (Clip Organizer: Microsoft Office program that contains drawings, photographs, sounds, videos, and other media files that you can insert and use in presentations, publications, and other Office documents.) is found in the Clip Organizer folder within the My Pictures folder on your hard disk. Or, go to the original location for these files.
When a message is displayed, do one of the following:
- To play the movie or GIF automatically when you go to the slide, click Automatically.
- To play the movie or GIF only when you click it, click When Clicked.
Note to remember:
You can add movies and animated GIFs to slides from files on your computer, the Microsoft Clip Organizer, a network or intranet, or the Internet. To add the movie or animated GIF, insert it onto the specific slide using commands on the Insert menu. There are several ways you can start it: have it play automatically when the slide displays; click it with the mouse; or create a timing for it so that it plays after a certain delay. It can also be part of an animation sequence.
Although accessed through the Insert menu, movie files are automatically linked (linked object: An object that is created in a source file and inserted into a destination file, while maintaining a connection between the two files. The linked object in the destination file can be updated when the source file is updated.) to your presentation, rather than embedded (embedded object: Information (object) contained in a source file and inserted into a destination file. Once embedded, the object becomes part of the destination file. Changes you make to the embedded object are reflected in the destination file.) inside it like pictures or drawings. When your presentation has linked files, you must copy the linked files as well as the presentation if you need to show the presentation on another computer. |
| Laptop - Remove Searching for dial-up connection |
|
If you have returned to campus and your laptop is searching for a "dial-up connection", please try the following steps:
1. Right Click on the Internet Explorer icon.
2. Click Properties
3. Select the "Connections" tab
4. Check "Never dial a connection" 5. Click OK |
| My P drive is missing |
|
|
1. Right click on WABnet (or network neighborhood), and select
Disconnect Network Drive...
2. Select the P drive, and click OK
3. Reboot your computer
4. At the login window, make sure the "Workstation Only" check box does
not have a check in it
5. Log in as normal
|
| My USB drive is not being recognized |
|
|
1. Close all programs you have running
2. Right click on the Wabnet (or Network Neighborhood) icon, and select
Properties.
3. Right click on "Local Area Connection" (any one of them), and select
Properties.
4. Double click "Novell Client for Windows"
5. Change the First network drive: to G
6. Click OK
7. Click OK
8. Click Yes to restart your computer
|
| null zip codes merging as "0"s in WORD using file generated in Datatel |
|
|
PROBLEM: When a download file is created from Datatel and is imported into excel as a CSV file, when you merge a numeric field that is null it prints as a zero. For example, a foreign student with no zip code, it prints a zero
SOLUTION: When a .CSV file is opened in excel, the fields come in as "general" format. Even if you try to change the column format to text or numeric in Excel, it still won't merge correctly. You must use the text import wizard to import the data and tell it is text data on the import, then the merge works correctly.
|
| PDF trouble opening |
|
|
If you are experiencing trouble opening a PDF, or a PDF closing immediately upon opening, please update your Adobe Acrobat Reader http://www.adobe.com/products/acrobat/readstep2.html
Thank you. |
|
Software - Internet Explorer |
| Allowing pop-ups -- Google Toolbar |
|
|
The Google Toolbar includes a pop-up blocker that stops unwanted Internet pop-ups from cluttering your screen, but can also block pop-ups that you do want. You can tell the Google Toolbar to allow pop-ups for specific web sites on a site-by-site basis. When pop-up blocking is active, the toolbar appears similar to:

To turn off pop-up blocking for this site (in the above example, www.wabash.edu), click where the arrow is pointing. The toolbar then changes similar to:

You can later turn pop-up blocking for this site back on by clicking on "Site popups allowed".
If you want to turn off the Google Toolbar popup blocker for all sites, click on "Google" (at the left of the toolbar), select "Options" from the drop-down menu, and clear the check next to "Popup Blocker" in the "Accessories" Section. |
| Allowing pop-ups -- Windows XP w/ SP2 |
|
|
The Service Pack 2 update to Windows XP includes a built-in pop-up blocker for Internet Explorer. This tool stops unwanted Internet pop-ups from cluttering your screen, but can also block pop-ups that you do want. You can turn off the Internet Explorer pop-up blocker for specific web sites on a case-by-case basis in order to see thise pop-ups. Whenever IE blocks a pop-up, a bar appears at the top of the web page, similar to:

If you want to see pop-ups for this site (in the example, www.usatoday.com), click on the yellow bar. A menu will appear with several options. If you choose the option "Temporarily Allow Pop-ups" then pop-ups will appear for this site, but only for your current web session. If you choose the option "Always Allow Pop-ups from this site..." then you will always see pop-ups for this site.
You can further manage the IE pop-up blocker by clicking on the "Tools" menu, and select "Pop-up Blocker". This menu has an option to turn off the pop-up blocker. If you select the option "Pop-up Blocker Settings" you can have fine control over the pop-up blocker, including adding or removing specific sites to allow pop-ups. |
| IE pop-up windows are too small or oddly shaped |
|
- Close all existing IE windows. Open a new IE Window, make sure it is in maximized state, type in http://www.wabash.edu and let the web page load fully.
- Click on the 'Restore Down' button (The one between minimize and maximize) of the window. It restores to a size in which your new windows open!.
- Resize the window buy 'pulling the window borders' and make it to a comfortable size.
- Try opening the links using 'open in new window' of the right click menu. It should open in the size you selected in the previous step.
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| Importing Favorites into IE |
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Favorites, also known as bookmarks, are a convenient way to organize and link to webpages that you visit frequently.
If you use Internet Explorer on several computers, you can easily save your favorites on one computer and import that list onto another computer. If you use both Internet Explorer and another web browsing program, you can keep your favorites synchronized by importing them between programs.
To import or export favorites from Firefox:
- Open the Bookmarks Manager in Firefox
- File, Export to your user folder within My Documents (this will create a bookmarks.htm file)
- Open Internet Explorer.
- Click the Add to Favorites button, and then click Import and Export.
- Follow the instructions in the Import/Export Wizard.
By default, the Import/Export Wizard creates a standard HTML file named bookmark.htm and saves it in the My Documents folder. When you use the wizard to import your favorites, it will look for that file. |
| Laptop - cancel dial-up connection |
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If you have returned to campus and your laptop is searching for a "dial-up connection", please try the following steps:
1. Right Click on the Internet Explorer icon.
2. Click Properties
3. Select the "Connections" tab
4. Check "Never dial a connection"
5. Click OK
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Software - Webmail |
| Creating Folders in Webmail |
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To create an email folder in Webmail, do the following:
1. After logging into Webmail, click on Folders (near the top of the Webmail window).
2. Near the top of this screen is the Create Folder form:

3. Type a name for the new folder in the empty field, and click Create. (Note: the other options are for creating a nested or hierarchical folder structure. Click on Help in Webmail for more information on creating nested folders if you are interested in that.)
4. The Webmail screen will refresh, and you will see the message Created folder successfully! near the top of the screen. Repeat step 3 as necessary to create additional email folders.
5. Once you have created all of your folders, click on the link refresh folder list (immediately below the Created folder successfully! message) to update the folder list in the left section of the Webmail screen.
6. To exit the Folders form, click on your Inbox.
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| Creating group email list in Webmail |
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Click on the "Addresses" Icon on the top menu,
Scroll down to "Add to Personal address book"
Enter Nickname: (like ITS)
Enter Email address: first email address followed by a semicolon and a space, enter another email address, and so on (; space). |
| Delay in Webmail - turn off QuickSave feature |
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If there is a delay when working in Webmail, it's probably the Quicksave feature. To turn that off, go to Options|Display Preferences and look for the "QuickSave Auto Message Save and Recovery" section. Set "Message Save Frequency" to zero and click "Submit," and that should do it. (With the faster servers, the Quicksave functionality isn't really necessary anymore.)
As for the "default mail client" message, it sounds like the OS doesn't have a default mailer set. In Windows, that's Control Panel|Internet Options|Programs. |
| Forward your email |
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Yes, you may forward your Wabash email to your gmail (yahoo, etc) account. 1. login to your Webmail account, 2. click on "Options" (top menu), 3. select "Mailbox Manager" (this will take you to another login page), 4. click on the "Mail Forwarding" (tab at the top) and fill in the fields. |
| How to Compose Messages in New Window |
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1. Go to "Options" 2. Click on "Display Preferences". 3. Scroll down to "Message Display and Composition" and look for Compose Messages in New Window: Yes No 4. Change the radio button selection to Yes
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| How to unsubscribe/subscribe to folders in Webmail |
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In Webmail, folders you are "Subscribed" to are listed in the left window pane of the program. While this makes it convenient to access your mail folders, subscribing to lots of email folders in Webmail can have a negative effect on performance. For optimal performance, unsubscribe to folders you no longer (or infrequently) use. Don’t worry -- unsubscribing doesn’t delete the messages, it just temporarily hides them to Webmail, and you can easily and quickly resubscribe to folders if you whenever you need to access those messages.
To unsubscribe or subscribe to an email folder, do the following:
1. After logging into Webmail, click Folders. Scroll down until you see the subscribe/unsubscribe window:

2. Folders that you are currently subscribed to are listed in the left pane, and folders you are not subscribed to appear in the right pane. To subscribe or unsubscribe to a folder, click on the folder, and click the appropriate Unsubscribe or Subscribe button. The form will reload, and you will see the message Subscribed successfully! near the top of the screen.
3. Repeat step (2) as many times as necessary to subscribe or unsubscribe from email folders as desired.
4. Once you have correctly set your subscriptions, click on the link refresh folder list (immediately below the Subscribed successfully! message) to update the folder list in the left section of the Webmail screen.
5. To exit the Folders form, click on your Inbox.
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| Increase Font Size in Webmail |
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If you are wishing to view the font of the entire Webmail site larger, please use Firefox (Go to View, Select Text Size, Increase).
If you are trying to change the font in the "Compose" feature, please use the drop down boxes provided for the Font and the Size. |
| Mac - My Text Editor box is not showing |
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If you are using a Mac and your Text Editor box is not appearing when composing an email, please use Firefox for your browser instead of Safari. |
| Mac- Webmail- Opening Attachments |
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| Mail Filtering in Webmail |
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You may create filters for your email account by logging into Webmail, select Options, Click on Mailbox Manager, and a new login window will appear. Enter your Wabash username & your Wabash password. Click on Mail Filtering to create your filters. |
| Postini message center |
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When logging in, please remember to use your complete email address (including the @wabash.edu) and your password. |
| Problems Deleting Messages in Webmail |
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If you're having problems deleting large messages in Webmail, try changing your settings so that your mail gets deleted directly, instead of going first to the Trash folder.
You set it up like this: log into Webmail and click on Options, then Folder Preferences. In the Special Folder Options section, there will be a line for Trash Folder. Change that to "[Do not use trash]" then click the Submit button at the bottom of the page (you'll need to scroll down to see it).
This change tells Webmail to immediately delete any message that you click the Delete button for, instead of moving it to the Trash folder. That should allow you to delete your messages directly, without causing problems with your mail quota.
When you're finished, you might want to change the Trash Folder option back to "Trash", so that you're protected in case you delete something accidentally. |
| Upgrade email settings on your Desktop Client |
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Due to our Webmail Upgrade this summer, you may need to change your Desktop client's (Eudora, Outlook, etc) Incoming and Outgoing settings.
Incoming server: mail.wabash.edu
Outgoing server: smtp.wabash.edu
If you are having trouble sending email from an off-capus location: You may want to check your outgoing SMTP and make sure it is set with secure/authentication. If that does not help, you may need to contact your Internet Service Provider (ISP) for the Outgoing setting. But once you are back on campus, your smtp.wabash.edu outgoing setting should not be a problem. |
| Webmail, when replying to a message, how do I get my signature to insert after what I type |
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In Webmail, when replying to a message, how do I get my signature to insert after what I type instead of at the bottom of conversation?
In Webmail, Options, Display Preferences, Scroll down to: "Append Signature before Reply/Forward Test:" Select the radio button "Yes" "Submit" |
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Software - Eudora |
| Choosing between Pop and IMAP |
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Choosing between Pop and IMAP POP and IMAP are two protocols mail programs used to read mail. The main difference is that with IMAP, your email messages remain on Wabash's mail server; and with POP, messages are downloaded to your computer's hard drive. In most cases we recommend that you use IMAP, as this will offer the most flexibility for reading your mail (you can still access your messages from Webmail, for example). However, if you will only read your email from your computer, POP is generally faster and under this circumstance may be preferable. If you frequently access your email from off-campus, IMAP is the preferred setting.
Mail Client Settings You will need to provide several bits of information when setting up your program. Most programs have a "wizard" installation that will step you through the process of making the connection. For Wabash, here are the relevant settings:
POP/IMAP (incoming mail) server: mail.wabash.edu SMTP (outgoing) server: smtp.wabash.edu Mail protocol: can use either POP or IMAP (see above for benefits of each)
We support Eudora and Thunderbird http://www.mozilla.com/thunderbird/ . If you would like help with one or both of these mail clients, please feel free to contact me at x6400. Thank you, Monica |
| Disable email address auto-complete |
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By default, Eudora will attempt to auto-complete email addresses that you type in the To: or CC: field based on email addresses you have previously used. That is, if you have previously sent an email email to wally@wabash.edu (or have Wally in your address book) and type 'wa' in the To: field, Eudora will insert the complete wally@wabash.edu email address for you.
This feature is intended as a time saver, but the potential downside is that if you have also recently sent an email to wallace@wabash.edu and you type 'wa' the wallace address will appear instead of wally. So you need to be sure when sending messages that you don't inadvertently send a message to the incorrect address.
To avoid this issue, you can turn off auto-complete as follows:
1. In Eudora, click on the Tools menu, and select Options.
2. The Options dialog box will appear. Move the slider on the left down to the Auto-complete category (about half way down the list.
3. Look for the option Auto-complete items in recipient field with data from:. There are three options:
[ ] History File [ ] Address Book [ ] Plug-in Addresses
4. Uncheck each of these three options, and click OK to save your changes.
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| Eudora (Windows) mail upgrade changes |
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- Sign in to Eudora
- Click on the Tools menu at the top, and select Options…
- Click on the “Getting Started” category on the left OL>
- Change the Mail Server (Incoming) to: SPAN>mail.wabash.edu
- Change the SMTP Server (Outgoing) to: SPAN>smtp.wabash.edu
- Make sure there is a check mark in the “Allow authentication” box
- Click on the “Sending Mail” category on the left OL>
- Make sure there is a check mark in the “Allow authentication” box
- In the “Secure Sockets when Sending” box, make sure it says “If Available, START TLS”
- Click on the "Incoming Mail" category on the left <<<NEW
- If "Server Configuration" is set to IMAP, then change the "IMAP Mailbox Location Prefix" to a blank field.
- Click OK
- Restart Eudora
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Software - Thunderbird |
| Thunderbird (Windows) mail upgrade changes |
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- Sign in to Thunderbird
- Click on the Tools menu at the top, and select Account Settings…
- Click on the Server Settings category on the left
- Change the Server Name to: mail.wabash.edu
- In the Security Settings section, click to mark “TLS, if available”
- Click on the "Advanced" button
- Change IMAP Server directory field to a blank line. <<< NEW
- Click OK
- Click on the Outgoing Server (SMTP) category on the lef
- Click the Edit button on the right
- Change the Server Name to: smtp.wabash.edu
- Click to mark “TLS, if available”
- Click OK
- Click OK
- Restart Thunderbird
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Software - Email - General |
| Scanning an image to email |
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The image file to be emailed should be a fairly small file. A huge file can be dreadfully slow, both to send and receive. Printing does need larger files, but a video image should not be larger than the recipients screen, perhaps 800x600 or 1024x768 pixels. Don't scan for email at 300 dpi (way too huge for screen viewing). Scan at perhaps 100 dpi for email. Images scanned at 75 to 100 dpi will appear (in the rough ballpark of) near original size on most common screens.
Scanning a 6x4 inch photo at 100 dpi creates an image size of 600x400 pixels, generally large enough for email purposes (for screen viewing). This 6x4 inch 100 dpi 600x400 pixel image consumes 720K bytes in memory. Or scanning 6x4 inches at 75 dpi gives 450x300 pixels and about half the file size of 100 dpi.
Save the photo image as a JPG file for email. JPG compression squeezes the data to be a very small file, which is fast for modems. It is usually around 1/10 the file size of other image file formats. There are quality losses due to this extreme compression, but a moderately high JPG Quality factor setting gives a decent quality image (see page 134), and still reduces this 100 dpi 600x400 pixel 720KB image to a JPG file size of about 75KB. It takes perhaps 45 seconds for a 28.8K modem.
Or if you already have the image in some other file format, just open that image, and use menu FILE - SAVEAS to save a copy as JPG.
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| Setting up a vacation notice |
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The Wabash email system allows all users to activate a vacation, or out-of-office, notice. If you will be away from your email for several days or more, you can turn on the vacation notice and anyone who sends you an email message will automatically be notified that you are away. To turn your vacation notice on or off, do the following:
- Go to the faculty and staff links page, and click Mailbox Manager. You can also access the mailbox manager under “Options” in Webmail.
- Log in using your regular username and password.
- Click on “Vacation Notice” near the top of the screen.
- From this page you can turn the vacation notice on or off, and enter the message that will be sent back to those who send you email. After filling out the form, click “Apply” to save your changes.
See our detailed, step-by-step instructions for more help.
Tips and Suggestions
- Always specify a starting and ending time for your vacation notice, so you don’t forget to turn it off when you return to campus.
- Use the vacation notice sparingly. If you are away but will still check email frequently, it may be better to leave the vacation notice off. It can be irritating and create unnecessary confusion to send someone an out-of-office auto reply, followed by a regular email response an hour or two later.
- Don’t use the auto reply if you will be out for short periods of time (a day or less).
- Your auto reply message should include information that is helpful to the recipient, such as who to contact for immediate assistance. Simply knowing you are away from email isn’t particularly useful.
- Note that our email system will only send an auto reply message if your email address is specifically listed in the To: or CC: field. That is, if you receive an email message that was sent to a mailing list (including !everyone, etc.) no auto reply will be sent.
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Website |
| blog - deleting an entry |
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After deleting an enrty, you will need to "rebuild" the site just as you would with a new entry. |
| I keep getting unwanted pop-ups |
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Please read the article about spyware here and read what you can do about this. |
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Website - Blackboard |
| Adding an image to your test questions |
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Within the Course, Control Panel, Test Manager (or Pool Manager), add a Test, then Submit, the page that appears will have a dropdown menu for the type of question, next to that, you should see "Creation Settings"
- Click on Creation Settings
- Check the box "Add images, files, and URLs to questions."
- Submit
- OK
- Select the type of Question and click Go
- A page will appear for you to type your question.
- Leave the default as "Smart Text"
- File - use the Browse button to select your image.
- At the Action dropdown menu,
- Choose "Display image within the page."
- Click Submit
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| Additional links for Blackboard help from the BLKBD list |
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From the BLKBD list:
Wabash College does not support or recommend any of these links, they are for informational use only.
http://www.allegany.edu/dl/onlineorientation/ootech.shtml
Students: *Blackboard Help: http://www.wpunj.edu/irt/teambb/student/ *Student Technology Consultants: http://www.wpunj.edu/stc/ Faculty: *Blackboard Help: http://www.wpunj.edu/irt/teambb/faculty/ *Faculty Technology Curriculum: http://www.wpunj.edu/irt/ftc/ Instruction & Research Technology: http://www.wpunj.edu/irt/ Blackboard Collaborative Learning Environment: http://bb.wpunj.edu Bb Problem Reporting Form: http://euphrates.wpunj.edu/bb/hd/
http://www.philau.edu/ITS/bbfac.htm (Faculty Site) http://www.philau.edu/ITS/bbstud.htm (Student Site)
http://www.hartwick.edu/x2369.xml
Http://www.su.edu/staff/alycan/student/student2/bbhome.htm
http://www.blackboard.niu.edu/ (Faculty Site) http://www.helpdesk.niu.edu/its/helpdesk/blackboard_support.shtml (Student Site)
http://blackboardsupport.calpoly.edu http://bbsupport.csulb.edu/etc/tigers
http://blackboard.luc.edu/webapps/login
http://cms.gulfcoast.edu/
http://courses.ccac.edu/
http://lteu.cant.ac.uk/blackboard/
http://online.indwes.edu/onlinesupport/
http://www.iss.soton.ac.uk/landt/elearn/
Faculty Support Pages http://edu.georgianc.on.ca/teaching/blackboard/tipsheets/
Student Support Pages http://blackboard.georgianc.on.ca/login/student_help/BBStudentHelp.htm
Orientation Movie:http://blackboard.georgianc.on.ca/viewlet.html
Orientation Guidehttp://blackboard.georgianc.on.ca/login/orientation/ |
| Blackboard 'My Courses' links are pointing to Blackboard website |
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User needs access to his "My Courses" module, but the links send him to the Blackboard website.
Resolution:
Went through "My Wabash/layout" and removed "Notifications from Blackboard" that had bad links on it. |