|Knowledge Base - KeyServer Access error|
|by Macie Rudoff|
If you are getting an error that says the KeyServer is not responding, you may need to change some settings in System Preferences. However, you should first verify that your Internet connection is working by opening a web page. You will need a working Ethernet (plugged in, not wireless) connection on Wabash's campus for the software to work properly. ***If you are off-campus or are using a wireless connection, KeyAccess will not work.*** To change your settings: 1. Open System Preferences (accessible through the "Apple" menu at the top-left of your screen). 2. Click on the icon for KeyAccess. 3. In the KeyServer Address field, you will need to change the address to one of the following two: 126.96.36.199 or 188.8.131.52. (If you already have one of these entered, you will need to enter the other one.) 4. Click the "Logon" button to verify your connection. If the connection works, you can quit System Preferences. All keyed applications should now run normally. If the problem persists, make sure your Internet connection is working by opening a web page. If you have a wired, on-campus connection to the Internet, but are still receiving a KeyAccess error message, please contact the Help Desk at firstname.lastname@example.org.