|Knowledge Base - Having trouble opening a document |
|by Monica Brainard|
If you are having trouble opening a document posted to one of your courses, please check your browser settings:
Firefox > Tools > Options > Applications > find the application for that file type (content type) to see that it is associated with the correct application (action).
For example: if you are trying to open a PDF look on the list for Adobe Acrobat Reader to see that it is using Adobe Reader. If not, click on the application and choose Adobe Reader from the list.
If your problem is with a Word document, check to see that it is not trying to open the documents in an older version of Word (ex.2003-2004) especially if you have upgraded lately, and change the option to “Always ask.” Click OK.
If you are trying to open an Office 2007 file and have Office 2003 on your computer, you may download the Office compatibility patch. Click Here for the patch.
If you are using Firefox 3, please be sure to update to the latest version of Adobe Reader (9).
If you are using a Macintosh computer, Firefox is the recommended browser.
Note: You may want to allow pop-ups for moodle.wabash.edu in order to receive IM messages.